Refund policy

At UnityMall, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window
You may return eligible items within 7 days of receiving your order.

How to Initiate a Return
To start a return, please contact our support team at support@unitymall.shop with your order number and reason for return. Our team will guide you through the next steps.

Eligibility

• Items must be unused, in original condition, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within a specified number of business days.

Non-Returnable Items
Certain items (e.g., perishable goods, personalized products, or items marked as final sale) may not be eligible for return. Please check the product page for details.

Need Help?
For any questions about your return, reach out to us anytime at support@unitymall.shop.